Conflict Management & Mediation Training Program

Date and Time

Date: Nov 16–18, 2025, 8:30 AM – 5:00 PM

Venue

Kigali, Rwanda.

Overview

The Conflict Management & Mediation Training Program equips participants with the knowledge, skills, and tools required to understand, manage, and resolve conflicts constructively at individual, team, organizational, and stakeholder levels.

The program emphasizes practical conflict resolution techniques, mediation skills, communication strategies, and emotional intelligence, enabling participants to turn conflict into an opportunity for improved relationships, performance, and sustainable outcomes

Learning Objectives

By the end of the program, participants will be able to:

• Understand the sources and dynamics of conflict

• Apply effective conflict management styles and strategies

• Conduct basic mediation processes ethically and professionally

• Communicate assertively and empathetically during conflict

• Resolve disputes while preserving relationships and organizational objectives

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Training Benefits

Participants will gain:

• Improved conflict resolution and negotiation skills

• Enhanced communication and emotional intelligence

• Reduced workplace tension and disputes

• Stronger teamwork, trust, and collaboration

• Practical mediation skills applicable in workplace and community settings

• Increased confidence in managing difficult conversations

Who Should Attend

• This program is ideal for:
• • Managers and supervisors
• • Human resource professionals
• • Team leaders and project managers
• • Judiciary staff, court users, and administrators
• • Public sector and county government officials
• • NGO, donor, and community leaders
• • Customer service, compliance, and frontline staff
• • Anyone responsible for managing people and relationships

Workshop Outline / Modules

Module 1: Understanding Conflict

• Nature and types of conflict

• Sources of workplace and organizational conflict

• Positive and negative aspects of conflict

Module 2: Conflict Styles & Self-Awareness

• Conflict management styles

• Personal conflict tendencies

• Adapting styles to different situations

Module 3: Communication Skills in Conflict

• Active listening and empathy

• Assertive communication

• Managing emotions and difficult conversations

Module 4: Emotional Intelligence & Conflict Management

• Self-awareness and self-regulation

• Empathy and social awareness

• Emotional triggers and control

Module 5: Negotiation Skills for Conflict Resolution

• Interest-based negotiation

• Win–win problem solving

• Handling power imbalances

Module 6: Mediation Principles & Process

• Role of a mediator

• Mediation stages and techniques

• Ethics and neutrality in mediation

Module 7: Managing Workplace & Organizational Conflict

• Conflict in teams and departments

• Managing performance-related disputes

• Grievance handling mechanisms

Module 8: Difficult Situations & High-Stakes Conflict

• Managing angry or resistant parties

• Conflict escalation and de-escalation

• Crisis and sensitive disputes

Module 9: Conflict Prevention & Sustainable Resolution

• Building a conflict-positive culture

• Preventive strategies and policies

• Action planning for continuous improvement

Facilitator

Global Leadership Institute Certified Trainers

Investment / Fees

• Standard Fee: USD 850 per participant
• Includes training materials, lunch, tea/coffee breaks, and certification.

Registration Deadline

Nov 15, 2026

How to Register

• Register here: https://www.leadership.rw/register/ or click “Register/Apply to Attend”.
• Then, payment details will be shown/visible & automatically emailed to you.
• Once payment is received, you’ll get a confirmation & pre-read pack 1 week before the workshop.
• Need help? Call +250 738 713 619‬ (9 AM–5 PM EAT).

REGISTER NOW / APPLY TO ATTEND