Public Service Management Training Program – Kigali, Rwanda (10 Days)
Date and Time
Date: Sep 22-3rd Oct, 2025, 8:30 AM – 5:00 PM
Venue
Kigali, Rwanda.
Overview
This program is designed to strengthen leadership, governance, service delivery, and performance management capabilities within the public sector. It focuses on equipping participants with the skills to lead effectively, manage resources efficiently, and deliver high-quality services that respond to citizens’ needs.
The 10-day program blends theory, case studies, policy analysis, simulations, and practical exercises to align participants with best practices in governance, accountability, and innovation in public administration.
Learning Objectives
Training Objectives
By the end of this training, participants will be able to:
1. Understand the principles of good governance and public service ethics.
2. Strengthen leadership and management capacity within the public sector.
3. Improve strategic planning, policy design, and implementation skills.
4. Enhance service delivery through performance management systems.
5. Apply innovation, digital tools, and change management in government operations.
6. Strengthen citizen engagement, accountability, and transparency.
7. Develop resilience, adaptability, and integrity in public service roles.
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Training Benefits
• Enhanced leadership and governance capacity for public officers.
• Practical strategies for effective policy implementation and evaluation.
• Strengthened ethical decision-making and accountability in public service.
• Improved citizen-centered service delivery.
• Skills to navigate change, conflict, and crisis management in the public sector.
• Exposure to international best practices in public administration and governance.
• Networking with peers across government agencies, NGOs, and development partners.
Who Should Attend
- • Government Ministers, Permanent Secretaries, and Directors
- • County/Local Government Administrators
- • Heads of Departments and Senior Civil Servants
- • Policy Makers and Regulatory Officers
- • Public Sector Program/Project Managers
- • Leaders from State Corporations, Agencies, and Commissions
- • NGO and Development Sector Leaders working with government institutions
- • Aspiring public administrators seeking higher leadership roles
Workshop Outline / Modules
Day 1 – Foundations of Public Service
1. Principles of Public Administration
o Role and functions of public service
o Evolution of public administration
o Public vs. private sector management
2. Governance & Public Sector Accountability
o Good governance principles
o Transparency, integrity, accountability
o Case studies in governance failures & successes
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Day 2 – Public Service Leadership
3. Leadership in Public Service
o Leadership styles in government
o Leading through complexity and uncertainty
o Emotional intelligence for public leaders
4. Ethics and Integrity in Public Service
o Code of conduct for public officials
o Anti-corruption strategies
o Building a culture of integrity
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Day 3 – Policy & Strategy
5. Public Policy Formulation & Analysis
o Policy cycles: formulation, implementation, evaluation
o Evidence-based policymaking
o Policy impact assessment
6. Strategic Planning in Public Sector
o Setting national and institutional priorities
o Linking strategy to national development plans (e.g., Vision 2050)
o Monitoring and aligning policies with budgets
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Day 4 – Human Resource & Performance
7. Human Resource Management in Public Service
o Talent acquisition, development, and retention
o Public service motivation
o HR reforms in the public sector
8. Performance Management in Government
o Designing performance frameworks
o Performance contracts and KPIs
o Evaluating institutional and individual performance
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Day 5 – Service Delivery Excellence
9. Citizen-Centered Service Delivery
o Principles of customer service in public sector
o Public service charters and service standards
o Reducing bureaucracy and improving responsiveness
10. Quality Management in Public Institutions
• Total Quality Management (TQM) in government
• Continuous improvement and benchmarking
• International standards for service delivery
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Day 6 – Financial & Resource Management
11. Public Financial Management (PFM)
• Budgeting and fiscal discipline
• Accountability in resource allocation
• Audit and oversight mechanisms
12. Procurement & Contract Management in Public Service
• Public procurement principles and laws
• Transparent and accountable tendering
• Managing supplier and contractor performance
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Day 7 – Change & Innovation
13. Change Management in the Public Sector
• Leading change in bureaucratic environments
• Overcoming resistance to reform
• Models of change (Kotter, ADKAR)
14. Innovation & Digital Transformation in Government
• E-government platforms and smart governance
• Leveraging ICT for citizen engagement
• Future of digital public services
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Day 8 – Stakeholder & Crisis Management
15. Stakeholder Engagement & Public Participation
• Inclusive governance models
• Effective communication with citizens
• Building trust through stakeholder collaboration
16. Crisis & Risk Management in Public Service
• Responding to emergencies and disasters
• Risk mitigation frameworks
• Leadership during crises (case examples: pandemics, security threats)
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Day 9 – Global Trends & Comparative Public Administration
17. Comparative Public Administration
• Best practices from developed and emerging nations
• Public sector reforms worldwide
• Lessons for African public service
18. Public Service in a Global Context
• International organizations and governance
• Regional integration (AU, EAC) and public service cooperation
• Global challenges (climate change, migration, security)
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Day 10 – Sustainability & Future of Public Service
19. Sustainable Development & Public Service
• Role of public service in achieving SDGs
• Green governance and climate-smart policies
• Institutional sustainability
20. Future of Public Service Management
• The future public servant: adaptive, innovative, ethical
• Building resilient institutions
• Developing the next generation of leaders
Facilitator
Global Leadership Institute Certified Trainers
Investment / Fees
- Standard Fee: USD 1890 per participant
- Group Discount:(3+ participants)- 10% off the standard fee
- Includes training materials, lunch, tea/coffee breaks, and certificate.
Registration Deadline
Sep 20,2025
How to Register
- Register here: https://www.leadership.rw/register/ or click “Register/Apply to Attend”.
- Then, payment details will be shown/visible & automatically emailed to you.
- Once payment is received, you’ll get a confirmation & pre-read pack 1 week before the workshop.
- Need help? Email: info@leadership.rw Call +250 738 713 619, +254 722 223084 (9 AM–5 PM EAT).